Refund policy

Return & Refund Policy

At The Victorian Garden, we take pride in the quality of our handcrafted natural skincare. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return Window

You may return items within 30 days of delivery if a product fault, damage, or other issue is present.

2. Conditions for Returns

Products may be returned if they are defective, damaged during shipping, or cause an adverse reaction.
To help us continually improve, we may request details of the product issue or reaction before processing your return.
Please ensure products are returned with original packaging where possible.

3. Return Shipping Costs

For national returns (South Africa): We will cover the cost of return shipping.
For international returns: Please contact us for assistance; costs and arrangements may vary depending on your location.

4. Refunds & Exchanges

We offer cash refunds to the original payment method or product exchanges, depending on your preference.
Refunds are processed within 5–7 business days once the returned product is received and inspected.

5. Allergic Reactions & Product Concerns

If you experience an allergic reaction or sensitivity, we will first assist you in selecting a suitable alternative product.
If no suitable alternative is available, we will issue a refund.
Providing details of your reaction or product experience helps us refine and improve our formulations.