Terms of Use

About us

We're experienced crafters of twenty first century versions of Victorian skin, body and bath care products. Our company has a unique history dating back to the Victorian era when Victorian ladies hand made their own moisturizing creams, lotions and bath oils using herbs and flower extracts grown in their gardens, combined with beeswax from the apiaries which many middle class and upper class Victorian households kept at the bottom of their gardens! Our oldest original recipe dates back to 1860 and we're focused on using as near 100% Organic and Natural ingredients as possible.

These exquisite products are formulated with love and care by a team of experienced and innovative biochemists, well versed in the art of creating Natural and Organic skincare products to international standards, and our in-house experienced Aromatherapist who has many years of working experience within the beauty salon business.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

   Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence The Victorian Garden Organic Skincare Company will contact you via email and provide a revised shipping schedule.

   Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping

Delivery charges will be incurred by the retail customer for all deliveries within South Africa. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Local Deliveries (Joburg, Centurion & Pretoria) – R70.00

Other Provinces/Regional/Townships – R80.00

*Overnight/Special deliveries to be quoted accordingly

Courier service  2-3 working days

SA Post Office 4-5 working days

Collection from our offices - free

Please contact us on for international orders so we can give you a delivery quote. Please note there is a minimum order total of R300 for international orders.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for

re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

   Refunds/returns Policy

Should you for any reason wish to cancel/return your purchase you will be liable for the returns postage fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase.The goods must be returned to us undamaged in the original packaging within 14 calendar days. Where goods are faulty, or were sent in error, we will refund any postage costs you incur returning the items.

All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods.

Please note that delivery charges are not refunded. Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on special offer or explicitly noted as non-returnable cannot be returned. For your protection, we recommend that you use a recorded-delivery service to return items.

All returns should be sent with your invoice (or a copy) and details of why you are returning the item(s) to the address shown on your invoice.

* Note:  The Victorian Garden Organic Skincare Company recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

International customers should make use of a courier that offers:

  1. Shipment tracking.
  2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Disclosure of outlet country at time of payment

South Africa

Standard Bank

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

The Victorian Garden Organic Skincare Company endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable

sales tax and shipping charges (on the day of shipping).

The Victorian Garden Organic Skincare Company reserves the right to change pricing at any time without prior notice.

Credit Card

WeacceptMasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load The Victorian Garden Organic Skincare Company as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products. 

Banking Details:

Bank                            : SBSA Johannesburg

Branch No.                  : 00-99-53

Account Name            : The Victorian Garden Organic Skincare Company

Account No.                : 023373636

Account Type              : Cheque

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on 086 235 9701 to ensure your payment is confirmed and order shipped as quickly as possible. 

Banking Details:

Bank                            : SBSA Johannesburg

Branch No.                  : 00-99-53

Account Name            : The Victorian Garden Organic Skincare Company

Account No.                : 023373636

Account Type              : Cheque

For more information about how to order, special order requirements and other payment options, please contact our Support Team on (011) 704 0614 or email

Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to The Victorian Garden and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by The Victorian Garden for any civil action or any legal action deemed necessary against me.

Contact Details

Northlands Deco Park, Unit 14, Newmarket Street, Northriding, South Africa

PO Box 1162, Lonehill, 2062

011 704 0614

Fax – 086 235 9701

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.

By using this website you agree to the terms of use here.